FAQ

1. What are your major products?
Following are our key products:

1.Digestive Health – ActiMint — we launched ActiMint in 2003, the idea for the ActiMint brand was to offer a breath-freshener that contained a Probiotic and Prebiotic to assist comfortable digestion and freshen breath from within. We have continued to refine and improve ActiMint and change the marketing message to be understood as a Supplement (which it is) that also refreshes the breath.

2.Skin Care & Body Care – AQUABALM — our skin care brand which contains remarkable natural properties; it was originally sold by us as Penzim. AQUABALM is marketed as a cosmetic range of products with enhanced remedial properties. In Hong Kong we are able to be more specific by indicating on the product packaging that one of its beneficial uses is for eczema. AQUABALM has become a recognized treatment in Hong Kong and is successfully sold through the AS Watson chain of pharmacies.

3.Outdoors – Zap-It! — our popular mosquito after-bite remedy has undergone radical design improvements and further testing at the London School of Hygiene and Tropical Medicine and its now called: Zap-It! Added to the Zap-It! brand we are launching a proven repellent spray and handy repellent wipes that are more natural than DEET and our tests demonstrate as effective.

4.Saliva Ovulation Test – Calista — for women seeking the right time to conceive, or not to. Further research is being undertaken on the Calista principle of saliva as an indicator of the fertile peak of the month and we will publish the results of this work in due course.

2. How do you ship the products?
We ship all orders USPS first class mail. All packages are discreetly shipped with no indication of what product is inside.

3. How long does it take to receive the products?
This would depend on the destination address. We courier all orders within 48 hours from London, and the package should reach most destinations in the world within 1-2 weeks. If you are in the UK, then you would receive within a week.

4. What payment methods do you accept?
We use PayPal for payments, which also accepts all major Credit Cards (Visa, Master Card, American Express, etc) and also Switch/Solo Debit cards. PayPal is a global payment processor and very reliable and secure.

5. How can I contact your customer service?
Please use our Contact page for all questions, and we will reply promptly within 24-48 hours.

6. Do you offer discounts for larger orders?
Yes of course! We want to reward our customers who place more trust in us by giving us larger orders. Our pricing reflects our discounts for larger orders. Whatever the order size, you are always welcome to call us or mail us with your questions, and we will be happy to answer them.

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